Complaint Reporting and Dispute Resolution
In compliance with the Privacy Shield Principles, Bonafeyed, LLC commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Bonafeyed, LLC at:
or by direct mail to:
1669 Hollenbeck Ave, #2-202
Sunnyvale, CA 94087 USA
Bonafeyed, LLC has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit JAMS for more information or to file a complaint. The services of JAMS are provided at no cost to you.
What information do we collect?
We collect information from you when you register on our site.
When registering on our site, as appropriate, you may be asked to enter your: e-mail address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
We are regulated by the Federal Trade Commission of the United States. The FTC has enforcement authority over US companies failing to follow FTC regulations.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, safety, or to meet national security or law enforcement requirements. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We will not sell, share, or rent your personal information to any third party. If we change this policy in the future, we will alert you and also provide individuals with an opt-out or opt-in choice before we share their data with third parties, or before we use it for a purpose other than which it was originally collected or subsequently authorized.
In the context of an onward transfer Bonafeyed has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Bonafeyde shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
Can other parties collect any information about you by your use of our software?
The purpose of our software is specifically to prohibit anyone from collecting personally identifiable information from you without your express consent. Therefore, our software will block surreptitious collecting of your information, collection of which can only occur if you assign permission rights to other parties.
May you ask to be forgotten?
Yes. Contact us by email and request to be forgotten. Once we confirm your valid control of the email account, we will permanently delete your account and any of your information from our system.
May you access you personal data?
We don't maintain an editable or readable version of any data we may have collected. Typically, we request only your name and email address. That information is immediately hashed and the original version is forgotten. You may request to be forgotten, but we do not store any information that could be edited.
What do we do with your email address?
You supply us your e-mail address when registering with our service.
We use the e-mail address to send you an e-mail to validate that it is your address. (You click a link in the e-mail confirming that the e-mail was received.)
We do not store the e-mail address in a "readable" form. Rather we convert your email address using a cryptographic algorithm known as SHA512. This conversion cannot be undone or reverted back to your original e-mail address and it is not possible to discover your e-mail address. We store this cryptographic version to facilitate your subsequent use of our services.
It is not possible for us to ever send you an e-mail other than the first e-mail, because we do not keep your e-mail addresses.
It is not possible for anyone to steal or hack our systems and obtain your e-mail address because we do not have your e-mail address stored anywhere.
When you subsequently login to our services, you enter your e-mail address as your account name, but the e-mail address is immediately converted using SHA512 on your computer before the form is submitted over the Internet to our services. The SHA512 converted version of your e-mail is sent to our services. We never see your actual e-mail address.
Possibility of Binding Arbitration
Under certain circumstances, you may invoke binding arbitration for complaints regarding Privacy Shield compliance when other dispute resolution procedures have been exhausted.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act ("COPPA")
Our website is not subject to COPPA because:
(1) it is not directed to children under age 13;
(2) it is directed to adults, and we have no knowledge that any children under age 13 have attempted to use our website; and
(3) we have no knowledge that any website or service directed to children under age 13 is using our software.
This policy is effective January 6, 2018, and was last updated on January 6, 2018.
1669 Hollenbeck Ave, #2-202
Sunnyvale, CA 94087